Nov 07, 2012
Jim Collins, author of “Good to Great”, gave a keynote speech at the recent ICMA conference on this topic. He points out that good is the enemy of great because many organizations get stuck on what’s “good enough” and don’t search hard enough for changes to achieve greatness. The focus becomes what to do and there’s not enough attention on what to stop doing. Sound familiar? In your organization, do you have processes that are just “good enough”? Ones you keep because it’s what you’ve always done? In talking with a client recently, they said they were skeptical of using FacilityDude’s MaintenanceEdge at first because what they had always done—dealing with phone calls and emails about work orders—seemed “just fine”. After only a few months of using MaintenanceEdge, the client admits it’s a vast improvement over what they were doing and they’ve experienced a considerable increase in efficiency. These are the types of changes you can make to move your local government to great.