St. Peter’s Health Care Improves Services with MaintenanceEdge
Published Jul 12, 2010 by Shawn Williams in Case Studies
Nationally recognized Magnet Hospital, St. Peter's Health Care Services has found success with their implementation of FacilityDude's MaintenanceEdge system. Recently, St. Peter's Job Control Supervisor, Lou Vinciguerra discussed his experiences migrating from another system to FacilityDude and how this change has affected his team's work.
Why did you choose FacilityDude?
FacilityDude is a very user-friendly program, backed by excellent customer service. From a customer service aspect, there is no other company out there that gives us the attention you do.
What business challenges does FacilityDude solve?
We needed a tool to measure productivity. Reporting from the previous work order system required all Crystal reports; whereas FacilityDude offers very flexible reporting options. The system is extremely user friendly. Our previous work order system was very rigid and cookie cutter – you took it as is or you didn’t take it.
We also had very little customer service with our previous work order system. Every time there was an upgrade to the system, our IT had to get involved. No upgrade went without problems which meant we also had to bring in the vendor techs every time, which ended up being very expensive. We could never simply resolve the problem over the phone.
How did FacilityDude help you solve these business challenges?
From the reporting capabilities, we are much further ahead with FacilityDude than we were with our previous work order system, which we used for 5 years.
The customer service has eliminated the need for on-site vendor techs. I’ve yet to call in for support and not have my question answered within an hour – over the phone. If Client Services doesn’t know the answer, they will tell you that, instead of giving you the run-around. They research the problem and always get back to me with a solution. I like the fact that when I have questions, I am able to resolve my issues over the phone instead of having someone on-site.
