Facility Dude

Sleep easy, we’ll keep your data safe

By Sydney Mulligan
Sep 24, 2013

Facilities Management

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Lock button on keyboard It’s only been a few weeks since the floods in Colorado wreaked havoc, and many local governments, hospitals, and other organizations will take months, if not years to recover from the damages natural disasters leave behind. Together, FacilityDude and sister company SchoolDude have heavily invested in business continuity and disaster recovery infrastructure, to ensure clients are operational, regardless of the event. More than $1 million dollars has been invested in equipment, software, services, and labor to maintain disaster recovery procedures. Since 2004, this has been increased to include quarterly disaster recovery drills that time the full restoration of client system access. Daily, both companies monitor the disaster recovery processes, spending about 275 hours each year maintaining them.

History and maturity of our disaster recovery program:

2000-2003

  • Implemented offsite backups and manual recovery processes.
  • Staged standby equipment in disaster recovery sites for predicted events, such as hurricanes.

2004

  • Developed automated disaster recovery processes for the dedicated disaster recovery facility and equipment.
  • Implemented quarterly drills.

2006

  • Relocated disaster recovery site to a new facility for improved capacity.

2007

  • Added additional disaster recovery equipment to adjust for added capacity in production data center.

2008-2010

  • Relocated disaster recovery site to a new facility for improved capacity.
  • Added additional disaster recovery equipment to adjust for added capacity in production data center.

2011

  • Relocated disaster recovery site to a dedicated cage environment.
  • Refreshed and consolidated disaster recovery equipment.
  • Built out new 10GBPS network and storage systems.
  • Implemented daily monitoring processes to maintain disaster recovery sites.

2012

  • Upgraded bandwidth capacity to facilitate new replication processes.
  • Introduced new compression and de-duplication technologies to utilize bandwidth efficiently.
  • Rebuilt all database servers as part of a system upgrade project.
  • Introduced new release management processes to better maintain applications and services for DR.

Over the years, our dedicated delivery team has learned many lessons, some of which can help organizations as they conduct after action assessments:

  • Disaster recovery processes should be checked and validated. Changes to infrastructure often break disaster recovery processes, so the only way to know the processes are still working is to test and validate.
  • Disaster recovery needs to be a topic when planning a project, not an afterthought when a project is completed.
  • Disaster recovery is more than technology and automation. It involves people, processes, and communication, and all of these aspects need to be included in a disaster recovery plan.

The results of FacilityDude’s efforts to protect and secure our clients’ data speak volumes. For 2011 and 2012, FacilityDude’s servers and infrastructure provided 99.9% system availability and uptime during business hours (7:00am to 10:00pm by time zone).

Over the next few years, virtually all of your software systems will move to the Cloud. Cloud solutions reduce your total cost of ownership for these applications by as much as 90% while providing far superior performance.

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