Facility Dude

FacilityDude Podcast Episode 044: Facility Management and Customer Service

By Grace Tester
Nov 24, 2015

Facilities Management

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Hold the turkey! First comes Dudecast Tuesday!

This week, Grace Tester is back in the studio talking about what it takes to deliver great customer service. Like it or not, facility managers have to be able to use these skills to make sure they are not only maintaining building operations, but that the requests received are treated in the best possible way. Are you really listening to what the problem is? Is your team properly communicating back to the person making a request? Do you know who your “customer “ is ? How do you deal with a situation “when the customer is not always right”? Grace shares insight from her years in the service industry and goes over the key traits to creating and maintaining a customer service organization.

Take a few minutes to listen in…and remember that we will be taking a week away from the podcast while we are traveling for Thanksgiving, but will be back in 2 weeks!

The podcast is available on iTunes and Stitcher Radio! Use the links below to find the show and subscribe today.

iTunes: click here
Stitcher: click here

We know some of our best ideas come from you all, so if you have an idea for the show, we’d love to hear them! Please email all comments, suggestions and feedback to podcast@facilitydude.com.

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