Facility Dude

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NorthRidge Church documents work and increases accountability with MaintenanceEdge

By Kate Donnelly
Jul 14, 2014

Maintenance, Case Studies, Facilities Management

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At NorthRidge Church in Plymouth, Michigan, Craig Miller, Director of Buildings, Grounds and Facilities made the decision to implement FacilityDude to help manage the church’s maintenance. Northridge Church has three buildings, a congregation of 20,000 people, and a facility services staff of 20.

Miller recognized that a computerized maintenance management system (CMMS) was needed to keep all of the details of running the church organized in one place, “Everyone is busy and we’re open seven days a week. Nobody can possibly remember all of the day-to-day tasks that go in to running our church. We cover 90 acres of ground, from the top of the roofs to the bottom of the underground areas, and that is just the main campus itself. We host weddings, funerals, conferences, so we are always on the go and we need to be able to resolve issues quickly.”

After trying multiple other systems throughout the years, Miller decided to choose MaintenanceEdge by FacilityDude which includes Work Order and Planned Maintenance. (Northridge Church also uses InventoryEdge and Facility Schedule by FacilityDude.) “In my career I have used twelve different systems and I knew we couldn’t run this organization without one, plain and simple. The other systems I looked at were high cost and the degree of difficulty was ridiculous. FacilityDude’s customer service is what sets them apart; it’s like no one else’s. They don’t nickel and dime everyone for things that need to be done. All the other companies charge you for this and that – and it adds up.”

This church had never done anything even close to trying to implement and manage the workload through a new software system. Miller was responsible for getting all of the staff onboard with the new technology. He frequently talked about the system with his staff so everyone became familiar with the idea. “Implementation went smoothly. I explained to the staff that we were blessed to get to be more proactive when it comes to our facilities. If no one uses it then it fails, no matter what it is.” 

Northridge Church documents work and increases accountability with MaintenanceEdge Right after implementing, MaintenanceEdge helped Miller and his team with the daily struggle of getting stopped and asked to do something, where it can be easily forgotten or neglected, “FacilityDude gets rid of all of the verbal request assaults. In the parking lot, email, in the hall—now I can tell them to put it into Work Order. If it’s that important, they will take the time to put it into the system.”

Not only has the system organized their work order request process, developed PM tasks that in the past had been overlooked or forgotten as it was all stored to “tribal knowledge only”— but it has helped them collect data to then draw answers from. “Having a system is also about tracking all the work we are doing. If it isn’t in FacilityDude we have no record of it happening. My question is always ‘How do you manage what you don’t measure?’ How many work orders have been done on a piece of equipment? How much time is spent on a certain craft? Do I need to hire another guy that has electrical skills? Where are the majority of work orders backing up? The answers to these questions would be near impossible to figure out without MaintenanceEdge.”

For Miller, FacilityDude will provide insight into what is happening at each location, “Without FacilityDude there is no way I could track and report on what is going on at each of our locations. It makes us more accountable on the facilities side of things for each location. When I wake up, first thing I do after I have my coffee is turn on FacilityDude and the last thing I turn off at night is FacilityDude – it keeps us all in the loop.”


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