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Town of Apex Streamlines Work Flow and Improves Communication with MaintenanceEdge

By Emma Finch
Feb 22, 2012

Maintenance, Government, Case Studies, Facilities Management

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The Town of Apex, North Carolina uses MaintenanceEdge to manage their facilities. Marty Mitchell, Facility and Fleet Services Director, sat down with us to talk about how FacilityDude has positively affected his department’s operations.

Why did you choose FacilityDude?

One of the most important factors was the accessibility of FacilityDude. It’s web-based, so we can do anything in the system from any location with Internet. Also, we saw the value of the system and how it would help us be more efficient through fewer phone calls, automatic notification emails and easy tracking of our work and costs.

What business challenges were you facing?

When I came in, the department was in controlled chaos. There was no system in place and we weren’t tracking any costs or work done.

How did FacilityDude help you solve these business challenges?

The main thing is that it helps us do a better job of managing our work flow. We have a weekly work order report which is automatically generated and emailed to me and my two technicians. It shows a list of our work orders: those that are pending, those waiting on parts, etc. This enables us to double check that nothing is falling through the cracks. It reminds the technicians of things that they need to do or go back to. We use FacilityDude as a quality assurance measure to know we're serving our customers well.

How has FacilityDude impacted your work life?

One of the biggest impacts is the peace of mind. FacilityDude has taken the guesswork out of remembering when routine maintenance needs to be completed through the recurring schedules we’ve created in Planned Maintenance. For instance, we scheduled work orders to come up to change the clocks in our DVR security system for daylight savings. We had an incident where we were reviewing the tapes in a tedious manner (down to the very second) and were frustrated when we realized the times were off because we hadn’t changed those clocks for daylight savings. FacilityDude allows us to automate those types of work orders so we don’t have to worry about overlooking them. It takes a load off our minds and we can focus on being more proactive instead of reactive.

What three things would you tell someone about FacilityDude?

1. Affordable
2. Robust
3. Web-based allows for instant access from anywhere

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